Refund policy

Returns & Refund Policy

Every BURVI bed comes with a 90-day guarantee. If you are not happy with it, you can return it within 90 days of delivery. To start a return, email us at support@burvi.shop with your order number.

Items must be clean and in their original condition. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. Refunds go back to the original payment method once we receive and check the return.

Damaged or defective items

If your order arrives damaged or defective, email us a photo within 90 days of delivery and we will send a free replacement or a full refund — no need to send it back first.